Healthcare Ride (“HealthcareRide”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy describes how we collect, use, and disclose your personal information when you use our ridesharing and non-emergency medical transportation (NEMT) services. Information We Collect We collect and process information about you when you use our services or interact with us. The information we collect may include:

  • Personal Information: Your name, address, phone number, email address, date of birth, and payment information.
  •  Location Information: Your device’s GPS location and the pickup and drop-off locations you provide.
  • Usage Information: Information about how you use our services, such as your trip details, ride history, and customer service inquiries.
  • Device Information: Information about the device you use to access our services, such as your device type, operating system, and mobile network information.

How We Use Your Information We use your information for the following purposes:

  • To provide and improve our services: We use your information to operate and improve our ridesharing and NEMT services, including to process payments, facilitate communication between drivers and riders, and respond to customer service inquiries.
  • To personalize your experience: We may use your information to personalize your experience, such as by suggesting pickup and drop-off locations based on your trip history or offering promotional offers based on your past rides.
  • To comply with legal obligations: We may use your information to comply with legal obligations, such as responding to a court order or law enforcement request.
  • For marketing purposes: With your consent, we may use your information to send you promotional offers or other marketing communications.

Sharing Your Information
We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, and customer service.
  • Safety and Security: We may share your information with law enforcement, regulatory authorities, or other third parties to ensure the safety and security of our services, riders, and drivers.
  • Business Transfers: We may share your information in connection with a business transfer, such as a merger, acquisition, or sale of our assets.

Your Rights
You have certain rights with respect to your personal information, including the right to:

  • Access, correct, or delete your personal information.
  • Object to processing of your personal information.
  • Withdraw your consent to processing of your personal information.

Data Retention
We retain your personal information for as long as necessary to provide our services and for other legitimate business purposes, such as to comply with legal obligations, resolve disputes, and enforce our agreements.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no security measures can be guaranteed to be completely effective, and we cannot guarantee the security of your personal information.

Updates to this Policy
We may update this privacy policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the effective date of the changes.


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